Frequently Asked Questions
Everything you need to know about your Piyama experience.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to initiate a return or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it against our chart, as our fits range from slim to oversized.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Piyama is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes in 80% of our current collections.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery status.